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Learning Commons Supervisor, Syracuse University Libraries (Syracuse, NY)

The Supervisor oversees and manages daily operations in the Learning Commons, including staffing, services, and patron spaces.

They will create and maintain the hourly schedule for two tangible desks, one mobile service, and one virtual service, all operating 104 hours/week. They will also directly supervise 6 library technicians and 15 graduate student employees.

The Supervisor provides direct service to patrons from Information Desk, Technology Desk, and Chat service. They manage and oversee all process and workflow for New Books area of Bird Library.

Review department policies with Department Head; assist with updating and creating as needed in order to support goals of the department.

• Manage and oversee process and workflow for New Books area of Bird Library and the Architecture Reading Room. Run reports 2-4 times/month to generate list of new books and oversee process of selection, updating holdings records, and troubleshooting any location issues or inaccuracies. Oversee the virtual process of creating New Books Pinterest boards for Bird, Architectural Reading Room, and the Carnegie Library.
Manage topical displays schedule and communications with the rest of the library. Coordinate and communicate with multiple units of the library to ensure a smoothly running New Books service for patrons.

• Serve as library contact for many campus units that host events such as Campus Expo, RA Resource Fair, Orange Preview, Family Weekend, New Grad Fair, and the opening weeks/weekends. Secure and schedule volunteers, gather and report statistics, and assemble appropriate handouts and giveaways. Serve as point person and library representative with departments such as Food Services, Admissions, First Year & Transfer Programs, Parent’s Office, and SU Bookstore. Handles set up, take downs, and communications regarding the tabling our department supports for campus partners and others.

• Serve as backup to daytime technology support person. Provide research assistance and technology services to users at our service points (virtual and tangible).

• Hire, train, supervise, evaluate, and direct the work of 6 Library Technicians and 15 graduate student workers; create and maintain their individual schedules, handle all payroll and communication matters. Provide
ongoing training and evaluation for the several months it takes for LTs and student assistants to learn complex tasks that must be completed in a sometimes high pressure work environment.

• Manage all daily operations of the Learning Commons department, including the scheduling and staffing of four service points, open 104 hours/week. Service points include two physical service desks, a virtual Chat service, and a mobile Helpline.

• Independently handle all scheduling and service coverage issues, including those that arise during evenings and weekends. Create and maintain daily group calendars for service shifts, events, time off, and exhibit/event schedules. Serve as backup to department head and point person when department head is away

More information is available on the job posting website:

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